Atkinson Outfitters
Customer Care

Returns & refunds.

Not the right gear? Here's how to return or exchange it — with the practical steps up top and our formal refund policy below.

  1. 01

    Call or email

    Reach out within the return window with your order number. We'll confirm the item is eligible.

  2. 02

    Pack it up

    Items must be unused, in original packaging with tags or seals intact. Include a copy of the receipt.

  3. 03

    Ship or drop off

    Mail it back, or save the postage and drop it off at the shop in Hartington during regular hours.

Items we can't take back
  • · Firearms, ammunition, primers, powder and reloading components — once sold they cannot be returned for safety, regulatory and chain-of-custody reasons.
  • · Hunting and fishing licences, tags, seals and Outdoors Cards — non-refundable per Government of Ontario rules.
  • · Worn, washed or used clothing and footwear.
  • · Final-sale and clearance-tagged items.
  • · Perishables (bait, scents, food).

Defective items are an exception — if a product fails out of the box, call us and we'll make it right.

How refunds are issued

Once we receive and inspect the return, we issue a refund to the original payment method. Card refunds typically clear in 5–10 business days depending on your bank. Shipping charges are non-refundable unless the return is the result of our error.

Exchanges

For size or colour swaps on apparel, the easiest path is to return the original for a refund and place a fresh order for the replacement. Stop in if you'd rather just hand it across the counter — we can usually swap on the spot.

Start a return: call (613) 372-2838  ·  or stop in at 5276 Hinchinbrooke Rd, Hartington.

Legal

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@atkinsonoutfitters.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@atkinsonoutfitters.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.