Atkinson Outfitters
Customer Care

Shipping & Delivery

Where we ship, how long it takes, and what you'll pay.

Shipping Disclaimer

Shipping rates are handled at checkout. If a carrier can't deliver to your address — or any other shipping issue turns up before we send the order out — we'll reach out directly to find a solution. That might mean an alternate carrier (potentially at an adjusted rate), free in-store pickup in Hartington, or refunding the order in full.

Shipping Policy

Thank you for shopping with Atkinson Outfitters. Please review the following information regarding our shipping practices.

Shipping Destinations

We ship across Canada. Shipping rates are calculated at checkout based on the destination, weight, and dimensions of your order. The exact cost will be displayed before you complete your purchase.

Order Processing

Orders are typically processed within 1–3 business days. Once your order ships, you will receive a confirmation email with tracking information where available. Processing times may be extended during peak seasons or for items requiring additional verification (see below).

In-Store Pickup

Free in-store pickup is available at our Hartington location:

Atkinson Outfitters 5276 Hinchinbrooke Rd Hartington, ON K0H 1W0

You will be notified by email when your order is ready for pickup. Please bring valid government-issued photo ID and your order confirmation number when collecting your order.

Restricted Items (PAL Required)

Certain firearms and regulated products require a valid Possession and Acquisition Licence (PAL) under Canadian law. For these items:

  • We will contact you after your order is placed to verify your PAL number.
  • Your PAL must be valid, current, and applicable to the class of firearm purchased (non-restricted or restricted, as required).
  • Your order will not be processed or shipped until verification is complete.
  • All restricted firearm shipments are handled in accordance with the Canadian Firearms Program and applicable federal regulations.
  • If we are unable to verify your PAL, your order will be cancelled and refunded.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, is lost in transit, or has not arrived within the expected delivery window, please contact us as soon as possible so we can work with the carrier to resolve the issue.

Questions?

If you have any questions about your order or our shipping policy, please contact us at sales@atkinsonoutfitters.com or (613) 389-6709

Questions? Call us at (613) 372-2838  ·  or visit 5276 Hinchinbrooke Rd, Hartington.